Return & Refund Policy
Lore Nature Sdn. Bhd. – Return & Refund Policy
Last Updated: 12 February 2026
1. GENERAL
1.1 Lore Nature Sdn. Bhd. (“we”, “us”, or “our”) is committed to providing authentic Korea Jung Kwan Jang (JKJ) health products to our customers.
1.2 All purchases made through our website, www.jkjpremium.com, or authorized sales channels are subject to this Return & Refund Policy.
2. ELIGIBILITY FOR RETURNS
2.1 Returns and refunds are only accepted for:
-
Damaged, defective, or incorrect products received
-
Products that are still sealed and unused
2.2 For perishable or health-related products, returns are not accepted once the seal is broken due to safety and hygiene concerns.
3. RETURN PROCEDURE
3.1 To request a return, you must contact us within 7 calendar days of receiving your order via:
-
Email: contact@lorenature.com
-
Phone: +6018 222 0972
3.2 Provide the following information:
-
Order number
-
Product name and quantity
-
Reason for return
-
Photos of the product (if damaged or incorrect)
3.3 We will review your request and provide instructions for returning the product, including the return address.
4. SHIPPING OF RETURNS
4.1 Customers are responsible for the return shipping costs, except in cases where the product is defective, damaged, or incorrectly delivered.
4.2 Products must be returned in their original packaging, with all accessories, labels, and documentation intact.
4.3 We cannot accept returns that are incomplete, damaged by the customer, or missing components.
5. REFUNDS
5.1 Refunds will be issued after the returned product has been received and inspected by us.
5.2 Refunds will be processed via the original payment method used at the time of purchase.
5.3 Refund processing may take up to 14 business days from the date the returned product is received.
5.4 Shipping fees, where applicable, are non-refundable, except in cases of defective, damaged, or incorrect items.
6. EXCEPTIONS
6.1 Due to the nature of health supplements and products:
-
Opened or used products cannot be returned
-
Prescription items or custom orders cannot be returned
6.2 We reserve the right to reject any return that does not comply with this Policy.
7. CANCELLATION POLICY
7.1 Orders may only be canceled before the product is dispatched.
7.2 Once the product is shipped, cancellation is not possible, and the order will be treated under the Return & Refund Policy above.
8. CUSTOMER SUPPORT
If you have any questions regarding returns or refunds, please contact us at:
-
Email: contact@lorenature.com
-
Phone: +6018 222 0972
By placing an order with Lore Nature Sdn. Bhd., you agree to abide by this Return & Refund Policy